Listen to my conversation with Ron Kaufman
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When you think of others, you open a window to your soul. When you act for others, you open a door.
Ron Kaufman
Ron Kaufman is the world’s leading educator for uplifting customer service and building service cultures. He has helped companies like Singapore Airlines, Citibank, Johnson & Johnson, Microsoft and many more to leverage the power of service culture.
Ron is rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, His energetic keynote speeches and workshops have inspired millions across the world. He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Some Questions I ask Ron Kaufman
- How to cultivate the service mindset?
- Can anyone serve others without titles?
- What is a service leadership and how can you develop it?
Time Stamps:
01:40 Bijay introduces the guest, Ron Kaufman
03:46 Conversation starts here if you’d like to skip the intro.
06:40 How to cultivate the service mindset?
08:50 What’s the simplest thing one can do today for others?
12:10 Ron shares about how got introduced to the idea of a service mindset.
15:55 How can you serve people even if you are not CEO?
17:29 Service leadership and how can you develop it?
19:52 What are the barriers to uplifting services?
23:03 Challenges on developing service culture within the organization.
25:09 How to collaborate effectively?
28:35 12 building blocks of service.
31:09 How the service culture will evolve as we navigate through the current COVID pandemic.
36:45 Ron’s last message.
Connect With Ron Kaufman
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About Bijay Gautam
Bijay is the Founder and Host of #1 Self-help podcast in India- The Inspiring Talk where he interviews today’s most successful and inspiring personalities. He is one of the leading podcast mentors of India and Co-Founder of WYN Studio.